{"id":655,"date":"2025-05-07T08:27:19","date_gmt":"2025-05-07T08:27:19","guid":{"rendered":"https:\/\/saham.com\/?page_id=655"},"modified":"2025-05-23T12:09:47","modified_gmt":"2025-05-23T12:09:47","slug":"experience-client-bpo","status":"publish","type":"page","link":"https:\/\/saham.com\/fr\/vue-d-ensemble\/experience-client-bpo\/","title":{"rendered":"Experience client & BPO"},"content":{"rendered":"
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Secteur<\/div>\n
CX \/ BPO<\/div>\n <\/div>\n <\/div>\n
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Localisation<\/div>\n
Paris<\/div>\n <\/div>\n <\/div>\n
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Ann\u00e9e d’investissement<\/div>\n
2019 (Majorel)
1999 (1er investissement)<\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n TP\n <\/div>\n
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TP est un leader mondial du CX, offrant des solutions de service client, de support technique, de mod\u00e9ration de contenu et de transformation digitale \u00e0 certaines des plus grandes entreprises au monde. TP s\u2019appuie sur des technologies de pointe \u2013 automatisation intelligente, analyse de donn\u00e9es, IA \u2013 pour optimiser les processus, am\u00e9liorer la satisfaction client et soutenir la croissance de ses clients.<\/p>\n

En 2023, TP a finalis\u00e9 l\u2019acquisition de Majorel, un acteur majeur du secteur, pr\u00e9c\u00e9demment cot\u00e9 \u00e0 la Bourse d\u2019Amsterdam. Majorel \u00e9tait co-d\u00e9tenu \u00e0 parts \u00e9gales (39% chacun) par le groupe marocain Saham et le conglom\u00e9rat allemand Bertelsmann.<\/p>\n

Cette op\u00e9ration strat\u00e9gique a permis de renforcer significativement l\u2019envergure mondiale de TP (int\u00e9gration technologique de Majorel Infinity, synergies op\u00e9rationnelles et gains d’efficacit\u00e9, consolidation de la pr\u00e9sence dans certaines r\u00e9gions etc.).<\/p>\n

Le groupe compte d\u00e9sormais plus de 500 000 collaborateurs r\u00e9partis dans plus de 90 pays, avec un chiffre d\u2019affaires pro forma de plus de 10 milliards d\u2019euros en 2024.<\/p>\n

Cot\u00e9e sur Euronext Paris depuis 2007, TP compte d\u00e9sormais Saham parmi ses principaux actionnaires et membres du Conseil d\u2019Administration.<\/p>\n

www.tp.com<\/a><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":675,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-655","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/pages\/655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/comments?post=655"}],"version-history":[{"count":9,"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/pages\/655\/revisions"}],"predecessor-version":[{"id":888,"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/pages\/655\/revisions\/888"}],"up":[{"embeddable":true,"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/pages\/675"}],"wp:attachment":[{"href":"https:\/\/saham.com\/fr\/wp-json\/wp\/v2\/media?parent=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}