Customer experience / BPO
Year of investment
1999 (first investment)
Teleperformance stands as a world leader in the CX industry. With a global workforce numbering more than 410 000 employees, and a revenue of €8.2b in 2022, the company delivers high-quality customer service solutions to leading businesses worldwide.
Teleperformance’s extensive network spans 91 countries, establishing it as a key player in the CX field. This global reach ensures that localized, culturally sensitive solutions are readily available to meet the diverse needs of clients.
The company's commitment to innovation and technology is evident in its use of automation, data analytics, and digital solutions. Teleperformance is also committing to embracing and implementing new technologies such as AI, allowing clients to streamline their processes.
Teleperformance is dedicated to delivering excellence, with a focus on enhancing customer interactions, improving satisfaction, and helping clients drive business growth through exceptional CX. Teleperformance offers the experience, resources, and capabilities to meet and exceed customer service needs, allowing clients to focus on their core competencies.
The company has been listed on the Paris Euronext Stock Exchange since January 2007. In April 2023, Teleperformance announced its plan to acquire Majorel. The merger between the two entities will generate €10b in revenues (pro-forma 2023), solidifying their presence across major economies worldwide.
Saham became one of the main shareholders of Teleperformance following the Majorel takeover operation.